Monday, 20 July 2015

How signs and images improve a customer's shopping experience

By Michael Zhang


Regardless of how good the service, brands will go unnoticed without the right signage, it's essential to let the public know where their business is and what they offer. This is especially so for brands that choose to trade within massive malls like John Lewis, for whom E-Handsome advertising has recently supplied with a number of light box for illuminated graphics and signs in Oxford Street and New York.

Signage is not just important in identifying a brand for existing shoppers, but is also used to attract new clients. With the correct combination of signage and graphics, brands can market their products toward consumers of competing brands and convert them into purchasers of their own, which is critical in a dept store that houses numerous high end outlets all selling a corresponding product.

As well as assisting in brand identification, sign and graphics are also used to help shoppers navigate their way through each office and finally to the point of sale. If signage is confusing or misleading, the consumer will have a poor experience and will likely become exasperated and not return; illuminated graphics and indications are bold, eye catching and the perfect navigation tool.

There are a variety of methods to display poster and symbol light boxes, a preferential method selected by John Lewis when redesigning their Premium Beauty department.

A well recognized producer of display light boxes and other top quality promotional and marketing products managed a new light box campaign for MINI. The light box, fixed with backlit PVC banner print, was installed in the Derby BMW Mini showroom.

Incorporating signage into a trellis framework permits clients to see through to other departments while being able to easily distinguish individual brands-by adopting this technique John Lewis has managed to improve their customers' overall journey and experience in their stores.




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