Friday, 1 July 2011

Brief Introduction To Computer Repair For Office Staff

By Wayne Smithers


Computers are key players in the lives of many people and many businesses. It is easy to take them for granted until one breaks down and brings things to a halt. There is often a need to get it fixed as soon as possible. Here are some key steps in accomplishing computer repair.

Diagnosing a problem in a computer is somewhat like diagnosing the cause of a medical problem in a person. The person working the problem should try to get information about the situation from the users. They may not understand the internals of the system's operation, but they will usually know more of the ins and outs than other people might.

It is usually helpful to directly examine the system if possible. This may entail trying to recreate the problem, or running diagnostic programs, or both. The diagnostic process generally requires exploring different avenues of research until a corrective action can be determined. Ideally, this will be done after a root cause has been discovered, but sometimes a trial and error approach to fixing it may be more practical.

Either the programs that run on the system, i. E., the software, or the actual equipment, the hardware, may be the source of the fault. It certainly could be both, but this short article must focus on the more likely situations. If there is defective hardware, it will almost always be replaced instead of repaired. Defects in software are a bit more complicated.

Sometimes a software problem is caused by a program that is out of date or damaged, in that case it will simply be replaced. Other problems may require corrections to the system configuration. The most difficult situation is when one or more programs must be changed. Problems like this will usually be turned over to whoever is responsible for the code, either a developer or a software vendor.

When the repair person believes that the problem has been solved, the users should be given a chance to validate this. It may be necessary to inform the users of any changes to procedures. That's a very brief summary of computer repair.




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