If you've made the decision to hire a collection agency to simplify your receivables so you can concentrate on other tasks, you may want to know how to choose the right one among thousands of possibilities. There are some signs that show you a collection agency is truly professional and therefore preferable to its competitors. Following are a few of them.
The first question out of your mouth when interviewing a collection agency should be how they structure their fees. While some of them charge monthly fees, there are many who take a percentage of any recovered money. This costs you less cash outlay, obviously, and it also means they're guaranteeing their ability to perform for you, so this is the kind of agency you want.
The second thing you need to ask potential collection agencies is whether or not they belong to one of the professional collection associations. These two organizations are the Commercial Law League of America and the American Collectors Association.
In order to be a member of one of these associations, a collection agency has to act within strict professional ethics and adhere to the Fair Debt Collection Practices Act. In addition, both organizations provide continuing education courses for their members, so a collection agency that belongs to one of these two groups is preferable to one that doesn't.
You also want to pick a collection agency that will let you view your accounts online. Though you're delegating the task to them, you need to be able to keep an eye on things for your peace of mind. An agency that allows you online access to your accounts is preferable to one that does periodic reporting in the mail.
You also want to pick an agency that uses private investigators or does investigations themselves with skip trace software. (A skip trace is a search for a person based on their previous known addresses.) Collections efforts can't be successful when you can't locate the debtor. This is a practice that all good collection agencies follow these days so make sure the one you choose does as well.
Agencies that incorporate private investigative services into their offerings are also preferable. One of the most difficult parts of the collections job is tracking down missing debtors. An agency that incorporates investigations into the services they offer you will cost less and be more efficient than one who has to outsource their investigations or one who doesn't do investigations at all.
Finally, make sure your collection agency has staff working outside of standard business hours in order to maximize your collections efforts. If you have collections all over the country it's better to hire an agency with offices nationwide in order to deal with disparate time zones. Even if all of your collections are local, make sure the collection agency has some people who work early and some who work late, because collections calls outside of the 9-5 time frame are usually more successful.
The first question out of your mouth when interviewing a collection agency should be how they structure their fees. While some of them charge monthly fees, there are many who take a percentage of any recovered money. This costs you less cash outlay, obviously, and it also means they're guaranteeing their ability to perform for you, so this is the kind of agency you want.
The second thing you need to ask potential collection agencies is whether or not they belong to one of the professional collection associations. These two organizations are the Commercial Law League of America and the American Collectors Association.
In order to be a member of one of these associations, a collection agency has to act within strict professional ethics and adhere to the Fair Debt Collection Practices Act. In addition, both organizations provide continuing education courses for their members, so a collection agency that belongs to one of these two groups is preferable to one that doesn't.
You also want to pick a collection agency that will let you view your accounts online. Though you're delegating the task to them, you need to be able to keep an eye on things for your peace of mind. An agency that allows you online access to your accounts is preferable to one that does periodic reporting in the mail.
You also want to pick an agency that uses private investigators or does investigations themselves with skip trace software. (A skip trace is a search for a person based on their previous known addresses.) Collections efforts can't be successful when you can't locate the debtor. This is a practice that all good collection agencies follow these days so make sure the one you choose does as well.
Agencies that incorporate private investigative services into their offerings are also preferable. One of the most difficult parts of the collections job is tracking down missing debtors. An agency that incorporates investigations into the services they offer you will cost less and be more efficient than one who has to outsource their investigations or one who doesn't do investigations at all.
Finally, make sure your collection agency has staff working outside of standard business hours in order to maximize your collections efforts. If you have collections all over the country it's better to hire an agency with offices nationwide in order to deal with disparate time zones. Even if all of your collections are local, make sure the collection agency has some people who work early and some who work late, because collections calls outside of the 9-5 time frame are usually more successful.
About the Author:
David P. Montana has three decades experience as an industry professional, business consultant and published author in debt collection agency services. David provides more useful tips and information about national collection agencies.
No comments:
Post a Comment